Customer Service
Figpickels Contact Information:
You may contact us anytime via email at contactus@figpickels.com We respond to email Monday - Friday.
Figpickels Warehouse
206 3rd St.
Coeur d'Alene, ID 83814
888 800-5330 (M-F, 8 am to 3 pm PST)
By standard mail:
Figpickels Toy Emporium
312 Sherman Ave.
Coeur d'Alene, ID, 83814
208 667-2800
Coeur D'Alene Store Hours:
10:00 am - 5:30 pm Monday Thru Thursday
10:00 am to 6:00 pm Friday and Saturday
11:00 am to 5:00 pm Sunday
PLEASE CALL FOR HOLIDAY HOURS (Thanksgiving to Dec. 24)
Figpickels Shipping Methods & Procedures:
All orders are sent via UPS Ground Shipping (3-7 Business Days from the date order is processed) unless another shipping method is chosen. Alternative shipping options include:? 2nd Day Air (2 business days)? Shipments to Hawaii and Alaska will be shipped via USPS additional charges may apply.
Holidays: We observe the following holidays and orders will not be shipped out on these days: New Year's Day New Year's Eve Independence Day Memorial Day Labor Day Thanksgiving Day Christmas Eve Christmas Day
Shipping Charge:
EXCEPT FOR POSTED SHIPPING SPECIALS, UPS Ground and 2-Day and are calculated using the following rate table:
UPS Ground
From: 0 To: 24.99 Add: $8.95
From: 25 To: 49.99 Add: $10.95
From: 50 To: 74.99 Add: $13.50
From: 75 To: 99.00 Add: $15.95
From: 99 To: 119.99 Add: $19.00
From: 120 To: 149.99 Add $21.00
From: 150 up Add: $25.00
UPS 2nd Day Air
From: 0 To: 24.99 Add: $23.95
From: 25 To: 49.99 Add: $35.95
From: 50 To: 74.99 Add: $41.95
From: 75 To: 99.99 Add: $45.95
From: 100 To: 199.99 Add: $57.95
From: 200 To: 399.99 Add: $74.95
From: 400+ Add: $77.95
Where We Ship Figpickels Toy Emporium® currently ships within the United States only.
Where We Do NOT Ship Guam, Puerto Rico, Virgin Islands, APO and FPO and everywhere else outside the US and Canada.
Payment Options:
We accept Visa, Mastercard, and American Express. PayPal: If paying with PayPal, go through our normal checkout process choosing PayPal as your payment method. Gift Certificates?You can purchase gift certificates directly from us. You will receive an email with the gift certificate number.
Product Availability:
We will inform you by phone or email if any items in your order prove to be unavailable. Shipping Information? Shipping times are calculated from the time your merchandise leaves the Figpickels Toy Emporium® warehouse. Packages are usually shipped from our warehouse within 24 hours of your order. This would be delayed if an order were placed over the weekend or on a holiday. Please make your arrangements accordingly. Shipping rates are calculated based on the rate table below. You can see your shipping charge during the order process BEFORE you place your order. You can also utilize the "back" button to change the shipping method (i.e. overnight instead of ground) and recalculate the cost.
Order Tracking:
We want to keep you as informed as possible. Initially you will be sent an order confirmation email shortly after you submit your order. After we reconfirm availability of all products in your order, we will notify you as to when your order is scheduled to ship. We'll inform you if any items in your order are out of stock and/or discontinued from the manufacturer. You will be sent an email showing which items are available to ship immediately and given the choice to either cancel or process and ship your order if any items are out of stock. If your order is shipped via UPS or FedEx, you will be emailed a tracking number shortly after it ships. You can then enter your tracking numbers for UPS Tracking or FedEx Tracking.
Tax Information:
All orders shipped within the State of Idaho will be charged 6% Idaho Sales Tax.
Prices and Typographical Errors:
In the event a product is listed at an incorrect price, with incorrect information due to typographical error or error in pricing, we shall have the right to refuse or cancel any such orders and correct any disparities whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge. We reserve the right to refuse any order. Prices and policies are subject to change without prior notice. All images and text on this site are copywritten and are the property of Figpickels Toy Emporium®.
The Figpickels e-commerce store is available for shopping 24 hours a day.
